CORE SKILLS PROGRAMME
Through the Core Skills Programme ApP offers a range of
basic staff and management development training.
Core skills for employees
Employee performance may be poor or employees may become
stressed by their work because they lack the core skills
to do their job. ApP therefore offers a range of one-day
training courses to help improve this situation. Courses
available are as follows:
All the above are available as a one-day workshop format
although a bespoke service is available to suit an organisation's
specific
requirements.
Employee coaching is also available on request
- Contact us
Core skills
for Managers
Managers
are usually
promoted for
their technical
ability or
ability to
do a
specific task,
and not
on their
skills at
managing people.
Managers are
therefore often
poor people
managers and
this not
only affects
the health,
happiness and
performance of
their employees
but also
the overall
performance of
their organisation.
The Core
Skills Programme
provides a
range of
training courses
to help
managers improve
their basic
management skills.
Coaching
for managers
is also
available. For
more information
Contact us
All
the following
are available
as a
one-day workshop format
although
a
bespoke service
is available to suit an organisation’s
specific requirements.
-
-
Communication skills
-
Introducing and handling change
-
Time management
-
Assertiveness
-
Delivering useful feedback
-
Listening skills
-
Handling Difficult People
-
Telephone Techniques
-
Drivers for effective team work
All the above training courses can be run in house or off
site.
To ensure maximum benefit for delegates, courses run with
a maximum of 12 delegates.
Where time is a premium, shorter half-
day courses are possible. 1-2 hour
breakfast and lunchtime
sessions are
also available.
NEW from ApP
Effective management skills
A one -day course for new managers.
This briefly covers the basics
in a range
of management soft
skills including:
Communication skills
Listening, speaking, and observational skills including
scripts, and non-verbal
cues such as tone of voice and body language.
Effective delegation
This course looks at the need for effective delegation and
explores the difference between effective and ineffective
processes. Delegates are helped to understand the reasons
for ineffective delegation and shown ways to improve.
Time management
This is a pragmatic course where delegates are encouraged
to find the time management techniques that work best for
them personally. Reasons for lack of time are first discussed
and practical solutions given for each. Part of this includes
help with planning and prioritising. Delegates are then
encouraged to make their own action plan and stick to it.
Handling change
All organisations are constantly going through change and
the following course one–day course is designed for
managers about to embark on a change programme.
It will help managers understand and manage the process more
effectively and includes the following:
Bespoke e learning programmes can
also be written for all
management skills training. Click the
e learning icon for a demonstration.
NEW!
1. The Working Well Programme
In addition to individual basic skills training ApP
has developed the “Working
Well Programme “
This comprises 5 modules each exploring different management
competencies which encourage employee health and well being. Each
module can be
studied separately
but together the programme provides an ideal management induction course
for new managers. Each module is linked in some way to stress prevention
and presented
after the ApP stress awareness training it provides a tactful way to
train existing mangers who need to improve their softer skills. Click
HERE for more
information.
2. The Healthy Organisation Workshop
This is a one day course which helps managers more effectively
tackle staff absence, stress, performance. Click HERE for
more information about e-learning.
For more information about our Core Skills Programmes, please
don't hesitate to Contact
Us.
|
