Rosemary as director of ISMA running the seminar on the new Stress Management standards at the HSE launch National Stress Awareness Day 3rd November 2004

Management Development Courses

Managers are usually promoted for their technical ability or ability to do a specific task, and not on their skills of managing people. These are unfortunately supposed to develop by telepathy. All too often bad management results in problems for a department or organisation.

The following courses are therefore designed to assist managers with these basic skills. All are available as a one-day workshop format although a bespoke service is available to suit an organisations specific requirements. Content is adjusted depending on level of management.

 

Effective management skills

A one -day course for new managers. This briefly covers a range of basic skills including:

The above are also available in more detail as one-day courses.

 

Communication skills

Listening, speaking and observational skills including scripts, and non verbal cues such as tone of voice and body language.

 

Effective delegation

This course looks at the need for effective delegation and explores the difference between effective and ineffective processes. Delegates are helped to understand the reasons for ineffective delegation and shown ways to improve.

 

Time management

This is a pragmatic course where delegates are encouraged to find the time management techniques that work best for them personally. Reasons for lack of time are first discussed and practical solutions given for each. Part of this includes help with planning and prioritising. Delegates are then encouraged to make their own action plan and stick to it.

 

Handling change

All organisations are constantly going through change and the following course one -day course is designed for managers about to embark on a change programme.

It will help managers understand and manage the process more effectively and includes the following:

Emotions of Change

Change can be a very emotive topic. Human beings are creatures of habit and resist change. This course helps managers or staff alike deal with emotions and stress that may occur as a result. It explains the change curve and emotions involved and enables individuals take amore positive approach to change. It also involves opportunity for delegates to explore their own emotions while going through a change.

 

Delivering bad news and difficult messages

Handling emotional responses, effects on the giver, planning the meeting, effective scripts.

 

Handling redundancy separation interviews effectively

Planning the interview, writing scripts, handling the interview, emotional aspects for the giver and receiver.

ApP offers comprehensive Outplacement Service which helps staff deal with all aspects of redundancy. Help is available for writing CV’s job search and interview techniques. ApP also offers advice in all aspects of personal and organisational stress management.

 

PLEASE NOTE: In addition to basic management skills the following courses are also available:

 

Handling Difficult People

This categorises types of difficult people and gives suggestions how to change your behaviour to produce a winning situation and avoid personal stress.

 

Superior Customer Service

Looks at all aspects of good customer service including: Reasons for giving good customer service, What is good customer service, how to deliver it, dealing with problems that prevent it.

 

Effective Telephone Techniques

Ways to be more effective in using the telephone.

 

Receptionist skills

Importance of a good reception in the workplace, ways to achieve this, do's and don'ts of a good receptionist. This deals with receiving people face to face and on the telephone.

 

Summary

While the above are standard one-day workshops, bespoke courses can be provided to suit a clients particular requirements.

Where time is a premium, shorter half-day courses are possible. These may be one off or comprise a series run over a number of weeks to fit round delegates work schedules. 1-2 hour breakfast and lunchtime sessions are also available

All courses are written by Dr Rosemary Anderson and many are delivered by her personally . Whatever the format the aim is to provide successful learning outcomes in an interesting and enjoyable manner.